Responsibilities

• Oversee daily operations of the rooms department to ensure exceptional guest experiences.
• Manage and train staff to deliver high-quality service in line with company standards.
• Coordinate with other departments to ensure seamless service and communication.
• Monitor room inventory and manage reservations to maximize occupancy rates.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance.
• Address guest inquiries and concerns promptly and efficiently.
• Implement and uphold safety and sanitation procedures to maintain a safe environment.
• Prepare reports on operational performance and submit recommendations for improvements.

Requirements

• Bachelor's degree in Hospitality Management or a related field preferred.
• Minimum of 3 years of experience in hotel management, with at least 1 year in a supervisory role.
• Strong leadership and interpersonal skills to effectively manage a diverse team.
• Excellent communication skills, both verbal and written.
• Ability to work flexible hours, including weekends and holidays.
• Demonstrated ability to deliver exceptional guest service in a fast-paced environment.
• Proficient in hotel management software and Microsoft Office Suite.
• Strong problem-solving skills and the ability to make decisions under pressure.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off, including vacation and sick leave.
• Opportunities for career advancement within a global company.
• Employee discounts on hotel stays and dining.
• Access to professional development and training programs.
• A dynamic and supportive work environment that values diversity and inclusion.