Responsibilities

• Assist customers by providing information about IRS services and addressing inquiries.
• Process applications and manage data entry tasks within established guidelines.
• Support team efforts to ensure timely and accurate responses to customer needs.
• Adhere to privacy regulations and maintain confidentiality of customer information.
• Collaborate with team members to improve service delivery and efficiency.
• Participate in training sessions to enhance product knowledge and service skills.
• Handle escalations and resolve customer issues with professionalism.

Requirements

• High school diploma or equivalent; additional education in customer service or related fields is a plus.
• Strong communication skills, both verbal and written.
• Proficient in using computers and various software applications, including data entry.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Previous experience in customer service is preferred.
• Must be available to work flexible hours during the peak season.
• Strong attention to detail and problem-solving abilities.

Benefits

• Competitive hourly wage with potential for overtime pay.
• Opportunity to gain valuable experience in a government agency setting.
• Flexible work schedule to accommodate personal commitments.
• Opportunities for training and skill development.
• Networking opportunities within the federal workforce.
• Potential for future seasonal or full-time roles based on performance.