About the Role

The ideal candidate will be a collaborative and articulate individual with a strong organizational skill set. You should possess a solid technical understanding of Veeam products, coupled with a genuine motivation for maximizing customer success. The combination of soft skills and technical expertise is crucial for success in this role.

Responsibilities

• Serve as the primary technical owner for driving long-term customer outcomes across the Veeam Data Platform.
• Lead customer onboarding processes, ensuring a smooth transition and adoption of Veeam products.
• Optimize customer experiences by identifying and addressing their needs effectively.
• Proactively assess churn risk, facilitate migrations, and identify upsell opportunities.
• Engage with customers to provide tailored solutions and support, fostering strong relationships.
• Collaborate with cross-functional teams to enhance product offerings based on customer feedback.
• Act as a liaison between customers and internal teams to address technical challenges and ensure satisfaction.
• Continuously educate customers on best practices and new features to maximize their investment in Veeam products.

Requirements

• Fluency in Spanish is required; proficiency in English is a plus.
• Proven experience in customer success, technical support, or a related field.
• Strong technical knowledge of data management, security, and AI solutions.
• Exceptional communication and interpersonal skills.
• Ability to analyze complex customer needs and develop effective solutions.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Experience with Veeam products or similar technologies is highly desirable.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional growth and development.
• Dynamic work environment encouraging innovation and collaboration.
• Flexible working hours and remote work options.
• Join a global team dedicated to supporting over 550,000 customers worldwide.