Responsibilities

• Lead our customer storytelling program, ensuring a robust pipeline of customers eager to share their success stories and insights on overcoming business challenges and utilizing LaunchDarkly in their AI development lifecycle.
• Establish and maintain an executive advisory board to foster trust and create feedback loops, facilitating advocacy from key decision-makers within our most significant customer accounts.
• Source, interview, and engage customers for the development of compelling case studies, utilizing various formats including written content, videos, and customer quotes.
• Coordinate live speaking engagements where customers showcase their experiences and achievements alongside LaunchDarkly.
• Oversee customer advocacy and adoption programs to enhance customer health, retention, and overall satisfaction.
• Develop strategic marketing initiatives that enhance customer relationships and drive brand loyalty.
• Utilize data and customer feedback to refine marketing strategies and improve customer engagement efforts.

Requirements

• Bachelor's degree in Marketing, Business, or a related field; advanced degree preferred.
• Proven experience in customer marketing, brand management, or a related role, ideally within the technology sector.
• Strong understanding of customer advocacy principles and the ability to cultivate deep relationships with clients.
• Exceptional communication skills, both written and verbal, with the ability to create engaging content.
• Experience in building and leading effective customer programs that drive brand loyalty and retention.
• Ability to work collaboratively across teams and influence stakeholders at all levels.
• Demonstrated ability to analyze data and customer feedback to inform marketing strategies.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Flexible working hours and remote work options.
• Professional development opportunities and support for continued education.
• Generous paid time off and holiday policies.
• A dynamic and inclusive work environment that values innovation and creativity.
• Access to cutting-edge tools and technologies in the marketing space.