Responsibilities

• Establish the vision and strategy for the Customer Support and Integrity Security function.
• Develop success metrics to gauge the effectiveness of security initiatives.
• Act as the main cybersecurity partner to the Customer Support and Integrity teams.
• Build and lead a dedicated security team focused on protecting DoorDash’s global support workforce and technologies.
• Drive the execution of security protocols across various workflows and solutions.
• Collaborate with cross-functional teams to ensure security measures are integrated into all business processes.
• Provide hands-on technical support and expertise in cybersecurity best practices.
• Conduct regular security assessments and audits to identify vulnerabilities.
• Stay updated on the latest cybersecurity trends and threats relevant to customer support operations.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in a cybersecurity role, with a focus on customer support environments.
• Strong understanding of security frameworks, risk management, and compliance standards.
• Hands-on experience with security tools and technologies.
• Excellent problem-solving skills and the ability to work well under pressure.
• Strong communication and interpersonal skills to collaborate with diverse teams.
• Ability to work independently in a remote setting while managing multiple priorities.
• Certifications in cybersecurity (CISSP, CISM, etc.) are a plus.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible work hours and remote work options.
• Generous paid time off and holiday schedules.
• Opportunities for professional development and continuing education.
• Collaborative work environment with a focus on innovation and growth.
• Access to wellness programs and resources for personal development.