About the Role

The Senior Manager of Customer Success Engineering leads a dedicated team of Customer Success Engineers focused on delivering measurable outcomes for customers utilizing the Veeam Data Platform. This position strikes a balance between strategic planning and hands-on execution, with the objective of ensuring customers derive value, enhance resilience, broaden usage, and mitigate renewal risks.

Responsibilities

• Lead a team of Customer Success Engineers to drive customer satisfaction and success.
• Develop and implement strategies to facilitate customer onboarding and adoption of Veeam solutions.
• Oversee technical success planning and resilience maturity assessments for customers.
• Engage with executive stakeholders to foster long-term relationships and ensure alignment with customer goals.
• Monitor customer health metrics and proactively address issues to minimize churn.
• Collaborate with cross-functional teams to enhance product offerings based on customer feedback.
• Provide mentorship and professional development opportunities for team members.

Requirements

• Bachelor’s degree in a relevant field; advanced degree preferred.
• 5+ years of experience in customer success, technical support, or related roles.
• Proven leadership experience, with a track record of managing high-performing teams.
• Strong understanding of data resilience and security practices.
• Excellent communication and interpersonal skills, capable of building rapport with diverse stakeholders.
• Ability to analyze customer data and health metrics to drive improvements.
• Familiarity with project management methodologies.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and flexible work arrangements.
• Professional development opportunities and continuous learning.
• A collaborative and inclusive company culture focused on innovation.
• Access to cutting-edge technology and tools.