Responsibilities

• Provide consultative support to ClickHouse enterprise customers to ensure successful implementation and optimization of our platform.
• Collaborate with customers on data architecture, best practices, and performance tuning to enhance their analytics capabilities.
• Act as a technical advisor, offering hands-on assistance and guidance during project initiation, development, and deployment phases.
• Work closely with our engineering and product teams to relay customer feedback and influence product enhancements.
• Conduct training sessions and workshops for customers to help them maximize their use of ClickHouse features.
• Troubleshoot and resolve complex technical issues, ensuring high levels of customer satisfaction.
• Document and share knowledge with the team to continuously improve service delivery and customer support processes.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degrees are a plus.
• 5+ years of experience in a consulting or technical support role, preferably within data analytics or cloud services.
• Strong understanding of database technologies, particularly experience with real-time analytics and data warehousing.
• Proficient in SQL and experience with programming languages such as Python, Java, or Go.
• Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical audiences.
• Experience in a customer-facing role with a proven track record of successfully managing client relationships.
• Ability to work independently as well as part of a global team in a dynamic environment.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Flexible work hours and the option for remote work.
• Opportunities for professional development and continuous learning.
• Generous vacation policy and paid time off.
• Collaborative work environment with a focus on innovation and teamwork.
• Join a fast-growing company recognized as one of the top cloud innovators.