Responsibilities

• Act as a trusted partner to education customers in Asia, managing relationships and ensuring customer satisfaction.
• Own a portfolio of customers, guiding them through the Instructure ecosystem to achieve their strategic goals.
• Utilize a consultative approach to understand each customer's priorities and success metrics.
• Identify risks early in the customer journey and provide proactive solutions to facilitate renewal readiness.
• Support customers in realizing measurable value from our products, fostering long-term success.
• Recognize opportunities for growth and expansion within existing accounts.
• Measure success through customer outcomes, value realization, retention rates, and overall relationship strength.

Requirements

• Bachelor’s degree in Business, Education, or a related field.
• Proven experience in a customer success or account management role, preferably in the education sector.
• Strong communication skills with the ability to build lasting relationships.
• Proficient in analyzing customer data to guide decision-making and strategy.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and a proactive mindset.
• Willingness to travel as needed within the APAC region.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible work hours and remote work options.
• Professional development opportunities and training.
• Supportive and collaborative team culture.
• Generous vacation and paid time off policies.