Responsibilities

• Provide exceptional support to Cloudbeds customers and internal teams regarding billing and subscription inquiries.
• Manage and resolve billing-related tickets through email and phone communication.
• Conduct exit interviews for cancellations to gather feedback and assist clients.
• Collaborate with various departments to identify and troubleshoot subscription-related product bugs and issues.
• Ensure timely and accurate billing processes, assisting in the maintenance of records and documentation.
• Assist in the development of billing-related reports to help inform company strategy.
• Continuously seek process improvements to enhance the efficiency of billing operations.

Requirements

• Bachelor’s degree in Finance, Accounting, or a related field preferred.
• Proven experience in billing, accounting, or customer service roles.
• Strong communication skills, both verbal and written, with a focus on customer satisfaction.
• Ability to work independently in a fully remote environment.
• Proficiency in relevant software and tools, with a willingness to learn new systems.
• Detail-oriented with strong problem-solving skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Benefits

• Work from the comfort of your home with a flexible schedule.
• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance for you and your family.
• Generous paid time off and holiday schedule.
• Professional development opportunities to help you grow your career.
• Join a diverse team of global innovators committed to transforming the hospitality industry.