About the Role

As an Account Manager at Dutchie, you will play a pivotal role in enhancing customer satisfaction and driving revenue growth within a designated portfolio of small to medium business accounts. Your strategic approach will be critical in expanding our customer base and ensuring our clients receive exceptional service and support.

Responsibilities

• Manage a portfolio of SMB accounts, fostering strong relationships with key stakeholders.
• Identify growth opportunities within existing accounts to increase revenue and customer satisfaction.
• Conduct regular check-ins and performance reviews to assess customer needs and deliver tailored solutions.
• Collaborate with cross-functional teams, including marketing and product development, to ensure alignment with customer objectives.
• Develop and execute account strategies to meet or exceed sales targets and KPIs.
• Provide training and onboarding support for new clients to ensure successful platform adoption.
• Act as the primary point of contact for customer inquiries and issues, ensuring timely resolution.
• Gather and analyze customer feedback to inform product improvements and service enhancements.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• 2+ years of experience in account management or sales, preferably in a technology or SaaS environment.
• Proven track record of successfully managing customer relationships and achieving sales goals.
• Strong communication, negotiation, and interpersonal skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Familiarity with CRM software and data analytics tools.
• Passion for the cannabis industry and its positive societal impact.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible working hours with the option for remote work.
• Generous paid time off and holiday policies.
• Opportunities for professional development and career advancement.
• A dynamic and inclusive work environment that values diversity.