Responsibilities

• Make outbound calls and receive inbound calls to assist customers who have applied for free insurance quotes online.
• Conduct thorough qualifying questions to understand customer needs and match them with appropriate insurance providers.
• Maintain a high level of enthusiasm and professionalism while handling a large volume of calls.
• Work within a scripted environment, ensuring adherence to company protocols and workflow processes.
• Meet and exceed performance metrics and targets related to call handling and customer satisfaction.
• Document interactions and maintain accurate records of calls and customer information.
• Continuously seek to improve personal performance by being receptive to feedback and coaching.

Requirements

• Proven experience in a call center or customer service role is preferred.
• Strong listening skills and the ability to communicate effectively with customers.
• Ability to thrive in a fast-paced environment while handling multiple tasks.
• Motivated by achieving goals and performance metrics.
• Comfortable working with scripts while being flexible in approach when required.
• High school diploma or equivalent; further education or certifications in related fields is a plus.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Opportunities for career advancement and professional development.
• Flexible working hours with the possibility of remote work.
• Supportive and dynamic work environment focused on team success.
• Access to resources and training to enhance your skills and knowledge in the insurance field.