Responsibilities

• Provide exceptional support to customers and internal teams regarding billing and subscription inquiries.
• Manage billing-related tickets efficiently through email and phone communications.
• Conduct exit interviews for cancellations, ensuring a professional and empathetic approach.
• Collaborate with various departments to identify and resolve any subscription-related product bugs and issues.
• Assist in maintaining accurate billing records and reports.
• Support continuous improvement initiatives within the billing process.
• Stay updated with product features and enhancements to provide informed support.

Requirements

• Associate's degree in Finance, Accounting, or a related field preferred.
• Experience in billing, invoicing, or customer service roles is a plus.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and problem-solving abilities.
• Proficiency in Microsoft Office Suite; experience with billing software is advantageous.
• Ability to work independently and collaboratively in a remote environment.
• Flexibility to adapt to changing priorities and tasks.

Benefits

• Competitive salary and performance-based bonuses.
• Fully remote work environment with flexible hours.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career growth.
• Collaborative and innovative company culture.
• Engagement in meaningful work that impacts the hospitality industry.
• Access to the latest tools and technologies to enhance your work experience.