Responsibilities

• Provide exceptional service-related support to Service Delivery customers in the hospitality sector.
• Supervise daily operations of Managed Services staff to ensure high-quality service delivery.
• Manage conference room bookings, resolving any conflicts that arise.
• Coordinate travel arrangements and prepare expense reports for team members.
• Work collaboratively with cross-functional teams, including AV, IT, Facilities, and Concierge, to coordinate events and client meetings.
• Maintain the appearance and functionality of all hospitality and facilities areas.
• Communicate effectively with clients and team members to ensure seamless support and service.
• Prepare for key client visits and liaise with building security staff as needed.
• Convert monthly volumes into the RICOH Monthly Management Report and create customized reports for clients.
• Oversee catering processes to ensure high standards of service are met.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Proven experience in customer service management, preferably in the hospitality industry.
• Strong organizational skills with the ability to manage multiple priorities and tasks.
• Excellent communication and interpersonal skills to engage effectively with clients and team members.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Proficiency in Microsoft Office Suite and familiarity with reporting tools.
• Strong problem-solving skills and the ability to handle conflicts professionally.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and holiday schedule.
• Opportunities for professional development and career advancement.
• Dynamic work environment with a focus on teamwork and innovation.
• Employee discounts and perks through various partnerships.