Responsibilities

• Assist and engage with customers, both sellers and buyers, providing exceptional customer service.
• Resolve complex issues and manage disputes to ensure a positive experience for all users.
• Communicate effectively in both Dutch and English to address customer inquiries and concerns.
• Work collaboratively with team members to improve processes and enhance customer satisfaction.
• Take ownership of customer interactions and drive impactful solutions.
• Provide feedback and suggestions to management for continuous improvement.

Requirements

• Fluency in both Dutch and English is required.
• Previous experience in customer service or a similar role is preferred.
• Strong problem-solving skills and the ability to think critically under pressure.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team in a fast-paced environment.
• Open to feedback and willing to adapt to changing situations.

Benefits

• Competitive salary with opportunities for performance-based increases.
• Flexible working hours to promote work-life balance.
• A dynamic and diverse work environment that encourages professional growth.
• Access to training programs and resources to enhance your skills.
• Potential for contract extension based on performance and business needs.