Responsibilities

• Search and confirm travel reservations for clients, ensuring accuracy and satisfaction.
• Develop a strong understanding of client travel policies to provide tailored consultation.
• Fulfill all requests regarding travel regulations including DOT, TSA, passports, and visas.
• Offer clients essential industry information such as low fares, exchange rates, and penalties.
• Identify opportunities to enhance operational processes and improve client relationships through constructive feedback.
• Handle client inquiries and resolve issues with a focus on delivering exceptional customer service.
• Stay updated on travel industry trends and changes to provide informed advice to clients.
• Collaborate with team members to achieve company goals and enhance the overall client experience.

Requirements

• Fluency in German is essential; proficiency in English is a plus.
• Previous experience in a travel consultancy or related field is preferred.
• Familiarity with the Amadeus booking system is highly desirable.
• Strong communication and interpersonal skills with a customer-centric approach.
• A proactive mindset with the ability to solve problems efficiently.
• Ability to work both independently and as part of a team in a hybrid work environment.
• Flexibility to work in the office as required based on location.
• Strong organizational skills and attention to detail.

Benefits

• Competitive salary and performance-based incentives.
• Flexible working arrangements, including remote and hybrid options.
• Professional development opportunities with training and certifications.
• Supportive work environment that encourages teamwork and collaboration.
• Comprehensive health and wellness benefits.
• Access to travel discounts and perks.
• Opportunity to be part of a global team and make a significant impact in the travel industry.