Responsibilities

• Manage and confirm travel reservations for clients, ensuring a seamless experience.
• Maintain a comprehensive understanding of client travel policies to provide tailored consultations.
• Ensure compliance with necessary regulations such as DOT, TSA, passports, and visas.
• Provide clients with critical industry information, including low fares, exchange costs, and penalties.
• Identify opportunities to enhance operational processes and strengthen client relationships.
• Act as the primary point of contact for current and new clients, addressing their travel needs professionally.
• Collaborate with a dynamic team to improve service delivery and client satisfaction.

Requirements

• Fluent in German and English, both written and spoken.
• Proficient in using Amadeus or similar travel reservation systems.
• Strong customer service skills with the ability to communicate effectively.
• Experience in the travel industry, preferably in a consulting or agent role.
• Ability to work independently and as part of a team in a remote or hybrid environment.
• Excellent organizational skills and attention to detail.
• Willingness to comply with in-office work requirements based on location.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours with remote and hybrid options available.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.
• Access to industry events and networking opportunities.