Job Description

We are seeking enthusiastic and people-oriented professionals to join our dynamic team supporting customers of a global leader in the streaming media and entertainment industry. If you are passionate about movies, TV shows, and animated stories, and excel at building rapport with callers, this is the perfect opportunity for you to grow your career with us.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Assist customers with inquiries related to streaming services, troubleshooting issues effectively.
• Build and maintain strong relationships with customers to enhance their experience.
• Promote products and services that align with customer needs and preferences.
• Work collaboratively with team members to achieve performance targets.
• Participate in training and development programs to enhance skills and knowledge.

Requirements

• Previous experience in a customer service or contact center environment.
• Strong communication skills with a focus on providing an exceptional guest experience.
• Basic troubleshooting skills related to streaming services.
• Ability to handle customer inquiries with patience and professionalism.
• Comfortable working in a fast-paced environment and adapting to change.
• Passion for entertainment and knowledge of current movies and TV shows.

Benefits

• Competitive pay incentives and monthly rewards & recognition programs.
• Comprehensive medical, dental, and vision benefits.
• Exciting vacation benefits, including a Global Flexible Benefits Policy.
• Opportunities for career advancement, with 80% of our frontline leaders starting as representatives.
• Employee Assistance Program (EAP) and Health and Wellness programs, including access to a personal trainer.