Responsibilities

• Serve as the primary point of contact for all support inquiries regarding client reporting tools.
• Conduct thorough data investigations to troubleshoot issues with data, reports, and tools.
• Provide comprehensive training and support to clients to ensure effective use of reporting tools.
• Collaborate with Agencies, Owned, Partner, Joint Venture, and Third Party to gather and process transactional data for reporting.
• Work closely with internal and external customers to coordinate resolutions and improvements.
• Build strong relationships with global team members to facilitate daily operations and enhance service delivery.
• Assist in the development of documentation and training materials for client reporting tools.

Requirements

• Proven experience in a technical support or data analysis role, preferably in a client-facing environment.
• Strong analytical skills with the ability to troubleshoot and resolve complex data issues.
• Excellent communication skills, both written and verbal, to effectively support clients and team members.
• Familiarity with data reporting tools and processes.
• Ability to work independently as well as part of a collaborative team.
• Flexibility to adapt to changing tasks and priorities in a fast-paced environment.
• Proficiency in relevant technical tools and software.

Benefits

• Competitive salary and comprehensive benefits package.
• Flexible working arrangements, including remote work options.
• Opportunities for professional development and career advancement.
• Supportive work environment that encourages collaboration and innovation.
• Access to a global network of professionals and resources.
• Employee recognition programs and team-building activities.