Responsibilities

• Oversee regional coordination of all communications across BCD Travel and client global initiatives.
• Manage new business implementations, collaborating closely with the implementation team to meet client expectations.
• Measure and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) on a regional level.
• Develop and execute strategic business plans aimed at driving contract profitability through increased revenue from up-selling and cross-selling.
• Establish and nurture relationships with key decision-makers across multiple regions to facilitate business growth.
• Conduct regular business reviews to assess progress and identify opportunities for improvement.
• Oversee client retention efforts, ensuring high levels of satisfaction and loyalty.
• Support staff development by providing guidance and fostering a collaborative team environment.

Requirements

• Bachelor’s degree in Business Administration, Sales, or a related field.
• Minimum of 5 years of experience in account management or sales, preferably in the travel or hospitality industry.
• Strong understanding of business planning, financials, and contract negotiation.
• Excellent communication and interpersonal skills to build and maintain relationships with clients and stakeholders.
• Proven track record of driving sales and achieving targets.
• Ability to work independently and remotely while managing multiple projects and priorities.
• Proficient in using CRM software and other relevant tools to track performance and client interactions.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Flexible work environment with the option for remote work.
• Opportunities for professional development and career advancement.
• Collaborative and inclusive company culture that values diversity.
• Access to global networking opportunities within the travel industry.