About the Team

At our organization, we believe access to digital content is a fundamental right, not a privilege. Our mission is to eliminate barriers to digital accessibility so that everyone, regardless of ability, can enjoy the web without limitations. We are a team of passionate problem-solvers committed to making a difference. If you seek meaningful work that drives real change and influences how people with disabilities experience the internet, we invite you to join us.

About the Role

The Account Director plays a pivotal role in driving growth across our mid-tier accounts. This position focuses on enhancing Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) through strategic upselling, pipeline-building, and collaboration with Customer Success Managers. As a quota-carrying role, the Account Director will be responsible for achieving quarterly revenue targets through upsells and cross-sells while ensuring the health and retention of existing accounts.

Responsibilities

• Drive growth conversations and conduct quarterly business reviews with key stakeholders.
• Manage and maintain an expansion pipeline to identify new opportunities within existing accounts.
• Close expansion deals by collaborating closely with Customer Success Managers.
• Monitor account health to ensure high levels of customer satisfaction and retention.
• Develop and execute strategies to enhance customer engagement and drive revenue growth.
• Provide feedback to product and marketing teams based on customer insights and trends.

Requirements

• Bachelor's degree or equivalent experience in sales, business development, or account management.
• Proven track record of achieving sales targets and driving account growth.
• Strong understanding of digital accessibility and its importance in today’s market.
• Excellent communication and interpersonal skills, with the ability to build relationships.
• Experience in managing customer relationships and addressing customer needs effectively.
• Ability to work collaboratively in a team environment and drive results.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible working hours and remote work options.
• Opportunities for professional development and career advancement.
• Work in a mission-driven environment where your contributions make a real impact.