Job Overview

We are looking for a dedicated Service Desk and System Administrator to join our dynamic team. In this operational role, you will be responsible for providing hands-on IT support to our employees. Your primary goal will be to ensure seamless IT operations through efficient request management, access administration, and equipment logistics. You will also play a crucial role in onboarding and offboarding processes, ensuring that all IT-related tasks are executed smoothly.

Responsibilities

• Manage IT requests from employees from start to finish, prioritizing based on impact and urgency while keeping stakeholders informed throughout the process.
• Administer user accounts, permissions, and access across various platforms such as Google Workspace, Atlassian, GitHub, and AWS, ensuring adherence to the principle of least privilege.
• Oversee IT onboarding and offboarding procedures, ensuring timely provisioning of accounts on the first day and prompt revocation of access upon exit, as well as recovery of devices.
• Prepare, configure, and maintain macOS and Windows workstations through Mobile Device Management (MDM), including software deployment, patching, encryption, and recovery tasks.
• Manage the procurement, delivery, returns, and inventory of IT equipment, maintaining accurate records and ensuring a smooth workflow.

Requirements

• Proven experience in a Service Desk or IT support role, with a strong understanding of user management and system administration.
• Familiarity with Google Workspace, Atlassian products, GitHub, and AWS.
• Experience with MDM solutions and managing macOS and Windows devices.
• Excellent problem-solving skills and the ability to handle multiple tasks simultaneously in a fast-paced environment.
• Strong communication skills, both verbal and written, to interact effectively with non-technical colleagues.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career growth.
• Dynamic and supportive work environment with a focus on employee satisfaction.
• Flexible working hours and the possibility of remote work.