Responsibilities

• Provide exceptional support to hoteliers by addressing queries and resolving issues related to our software platform.
• Onboard new clients effectively, ensuring a seamless transition to our hospitality management software.
• Collaborate with cross-functional teams to improve product features based on client feedback and needs.
• Monitor customer satisfaction levels and proactively reach out to clients to ensure they are getting the most out of our services.
• Document and track all interactions with clients in our CRM system to maintain accurate records.
• Participate in ongoing training and development to stay updated on product features and industry best practices.
• Work flexible hours to accommodate clients across different time zones, ensuring timely assistance.

Requirements

• Proven experience in technical support, preferably within the hospitality or software industry.
• Excellent communication skills in English, both written and verbal.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work independently in a remote environment while managing multiple priorities.
• Familiarity with CRM software and support ticketing systems.
• Flexibility to work evening and weekend shifts as required.
• A passion for technology and innovation in the hospitality sector.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• Flexible work hours and a fully remote work environment.
• Opportunities for professional growth and career advancement.
• A supportive team culture that values collaboration and innovation.
• Access to cutting-edge tools and technologies to enhance your work experience.
• Regular team-building activities and virtual events to foster community.