Responsibilities

• Support daily operations and administration of Managed Services Accounts within assigned operational areas.
• Assist MS leadership by providing operational support and supplementing onsite personnel at various customer locations.
• Manage customer support tasks in external client facilities, ensuring high-quality service delivery.
• Collaborate closely with client’s office administration to represent the customer’s culture effectively.
• Greet outside callers and clients, fostering a welcoming environment.
• Handle conference room scheduling and prepare for key client visits, including signage and workspace preparation.
• Coordinate client travel arrangements to enhance their overall experience.
• Adapt to varying industries and support various locations for vacations, absences, training, and implementations.

Requirements

• Proven experience in customer service or hospitality roles, preferably in a corporate environment.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Excellent communication skills, both verbal and written, to interact professionally with clients and team members.
• Ability to adapt to new environments and industries quickly.
• Proficiency in using office software and scheduling tools.
• Strong problem-solving skills and a proactive approach to customer service.
• Ability to work collaboratively in a team-oriented environment.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Retirement savings plan with company matching contributions.
• Generous paid time off policy and flexible work arrangements.
• Opportunities for professional development and career advancement.
• Supportive work culture focused on teamwork and collaboration.
• Access to company resources and tools to enhance productivity.