Responsibilities

• Fulfill and support sales orders while ensuring timely delivery.
• Track and closely follow up with Sales and customers on the status of back-orders.
• Provide comprehensive customer support by addressing inquiries and offering assistance as needed.
• Advise customers on stock availability and lead times for orders.
• Coordinate with factories and internal departments to ensure seamless order processing and delivery.
• Monitor factory schedules and update status in the Oracle system accordingly.
• Work closely with Sales and customers to resolve quality issues and manage product returns.
• Facilitate communication regarding calibration completion, training, and licensing requirements.
• Arrange shipment logistics with customers at the end of each month.
• Collaborate with the Finance department on customer payment processing.
• Issue credit notes to customers as needed.
• Liaise with English and Chinese-speaking customers to enhance communication.
• Assist with internal and external audit requests.
• Participate in quarterly cycle counts and annual stock takes.
• Manage electronic filing of Purchase Orders and other sales-related documents.
• Prepare Purchase Orders and internal requisitions as required.

Requirements

• Proven experience in customer service or a related field.
• Familiarity with Oracle software is an advantage.
• Strong communication skills in English; proficiency in Chinese is a plus.
• Ability to learn quickly and adapt to a fast-paced environment.
• Excellent organizational skills and attention to detail.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness programs.
• Opportunities for professional development and career advancement.
• Dynamic work environment with a focus on teamwork and collaboration.
• Flexible working hours to promote work-life balance.