Responsibilities

• Establish and nurture trusted advisor relationships with customers by understanding their business and technical processes.
• Lead technical engagements with major AECO organizations across the EMEA region.
• Collaborate with the Customer Success Manager to implement both standard and customized offerings according to the Customer Success Plan.
• Conduct health checks, develop custom workflows, and provide training sessions to facilitate customer adoption.
• Create and manage dashboards and reports to track customer success metrics and ensure desired outcomes are achieved.
• Identify opportunities for customers to unlock additional value through the adoption of Autodesk Construction Cloud solutions.
• Document customer interactions, workflows, and outcomes to contribute to continuous improvement and knowledge sharing.
• Stay updated on industry trends and technologies to provide informed recommendations to clients.

Requirements

• Proven experience in the construction industry or AEC technology sector.
• Strong understanding of digital transformation processes and their impact on business.
• Exceptional communication and interpersonal skills, capable of engaging and influencing stakeholders at all levels.
• Experience in technical consulting or customer success roles, preferably within a software or technology-based environment.
• Ability to analyze technical workflows and processes to develop tailored solutions that meet customer needs.
• Proficiency in creating documentation and training materials for varying audiences.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Willingness to travel as needed to meet with customers and stakeholders.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and retirement benefits.
• Opportunities for professional development and career advancement.
• Flexible work environment with options for remote work.
• Access to cutting-edge tools and technologies in the construction industry.
• Supportive and collaborative team culture focused on innovation.
• Paid time off and holidays to promote work-life balance.