Responsibilities

• Conduct collaborative success planning engagements to understand customers’ strategic business initiatives and build a comprehensive customer success plan.
• Mobilize a cross-functional team to execute success plans effectively, ensuring progress against customer’s strategic business initiatives and enhancing the adoption of Autodesk products.
• Develop and deliver business reviews to measure success, identify opportunities for growth, and provide actionable insights to customers.
• Act as a strategic advisor to customers, utilizing industry knowledge and best practices to help them achieve their business goals.
• Manage post-sale account relationships, ensuring customer satisfaction and retention through regular check-ins and addressing any concerns proactively.
• Coordinate support and resources to maximize the customer’s return on investment in Autodesk solutions.
• Monitor account health metrics and develop plans to improve customer engagement and product usage.
• Stay updated on product enhancements, industry trends, and competitive landscape to provide informed recommendations to customers.

Requirements

• Bachelor’s degree in Business, Management, or a related field; a Master’s degree is a plus.
• 5+ years of experience in customer success, account management, or a related field, preferably in the software or technology industry.
• Strong understanding of Enterprise Business Agreements and the AECO (Architecture, Engineering, Construction, and Operations) industry.
• Proven ability to manage multiple projects and prioritize tasks effectively.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Analytical mindset with the ability to interpret data and metrics to inform decision-making.
• Experience with Autodesk products and solutions is highly desirable.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits package.
• Flexible working hours and remote work options.
• Opportunities for professional development and career advancement.
• Collaborative and inclusive company culture that values diversity.
• Access to the latest tools and technology to enhance productivity.
• Employee recognition programs and team-building activities.