Responsibilities

• End-to-End Renewal Ownership: Independently manage and execute full renewal workflows across a portfolio of regional customer accounts.
• Timely and Accurate Renewal Completion: Ensure contracts and commercial details are accurate while completing renewals with minimal guidance.
• Customer Retention & Expansion: Proactively identify risks of customer churn, renewal blockers, and address customer concerns effectively.
• Growth Opportunities: Identify and capitalize on seat-based expansion opportunities during the renewal process, utilizing standard playbooks.
• Performance Measurement: Achieve success metrics through renewal rates, customer retention, and disciplined operational execution.

Requirements

• Bachelor's degree or equivalent experience in sales or account management.
• Proven track record in managing subscription renewals or a similar customer-facing role.
• Strong commercial judgment and the ability to communicate effectively with customers.
• Skill in managing multiple renewal cycles simultaneously while maintaining attention to detail.
• Ability to work independently and demonstrate initiative in a fast-paced environment.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and retirement benefits.
• Flexible work hours and the option for remote work.
• Professional development opportunities and career growth.
• Dynamic and supportive work environment with a focus on teamwork.