Responsibilities

• Lead comprehensive technical discovery processes across diverse workflows, systems, and disciplines to identify transformation opportunities that align our technology with customer objectives.
• Architect sophisticated, multi-solution technical proposals and deployment strategies, ensuring that ROI narratives and solution justifications are clearly articulated.
• Establish and nurture deep, long-term relationships with both technical and business stakeholders, acting as a strategic technical advisor to support their needs.
• Develop and maintain a detailed Customer Technical Vision (CTV) that outlines the technical landscape, long-term objectives, and strategies for adoption.
• Identify and proactively pursue multiple solution expansion opportunities to facilitate revenue growth.
• Lead and manage complex technical escalations that require coordination across various functions to ensure timely and accurate resolutions.
• Coordinate with internal teams to ensure that the technical solutions provided are in alignment with customer expectations and strategic business goals.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field.
• 5+ years of experience in technical support or a related field, preferably in an enterprise environment.
• Proven track record of leading complex technical engagements and providing solutions to enterprise clients.
• Strong understanding of software architecture and systems integration.
• Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Experience in building and maintaining customer relationships at various organizational levels.
• Self-motivated with strong problem-solving skills and the ability to work independently.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance and wellness benefits.
• Opportunities for professional development and career advancement.
• Flexible working hours and remote work options.
• Collaborative and innovative work environment.
• Access to the latest technology and resources to support your work.