Responsibilities

• Lead a team of customer success professionals to enhance client satisfaction and retention in the UK and Ireland.
• Develop strategic plans to drive customer engagement and growth, ensuring clients gain maximum value from our AI solutions.
• Foster relationships with key stakeholders and clients to understand their needs and provide tailored support.
• Analyze customer feedback and usage data to identify trends and opportunities for improvement.
• Collaborate with cross-functional teams including sales, product, and engineering to ensure alignment on customer needs and solutions.
• Conduct regular training and workshops for clients to help them utilize our products effectively.
• Monitor and report on customer success metrics and KPIs, presenting findings to senior management.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field; MBA is a plus.
• 5+ years of experience in customer success, account management, or a related role within the technology sector.
• Proven ability to manage teams and drive results in a fast-paced environment.
• Excellent communication and interpersonal skills, with a strong ability to build relationships with clients.
• Strong analytical skills with a data-driven approach to decision-making.
• Experience in AI or technology firms is highly desirable.
• Ability to work independently and as part of a team, demonstrating flexibility and adaptability.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career growth.
• Flexible working hours and remote work options.
• Join a dynamic, innovative team at the forefront of AI technology.