Responsibilities

• Engage with new and existing customers to ensure effective use of InfoWorks ICM.
• Develop strategies to identify key customers and topics for discussion.
• Foster strong relationships with Sales, Development, and Engineering teams within the organization.
• Take ownership of customer feedback, ideas, and concerns to build trust and enhance software utilization.
• Conduct high-value conversations, analyze feedback, and develop coherent strategies for customer success.
• Provide proactive support and guidance throughout customer water projects.
• Utilize your technical expertise to assist customers in optimizing their software use from both IT and engineering perspectives.

Requirements

• Bachelor’s degree in Engineering, Computer Science, or a related field.
• Proven experience with InfoWorks ICM or similar water management software.
• Strong communication skills with the ability to build rapport with customers and internal teams.
• Demonstrated ability to analyze customer needs and translate them into actionable strategies.
• Experience in customer success or technical account management is preferred.
• Ability to work independently and as part of a team in a hybrid working environment.
• Strong problem-solving skills and a proactive approach to customer engagement.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible working arrangements, including the option for remote work.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• A collaborative and inclusive work environment that values diversity.
• Access to cutting-edge technology and resources to support your work.
• Join a company that is committed to making a positive impact in the water management industry.