Responsibilities

• Support customers in realizing the full potential of their Autodesk solutions.
• Identify customer needs and create tailored strategies to improve their experience and outcomes.
• Collaborate with cross-functional teams to enhance customer engagement and retention.
• Conduct regular check-ins with customers to assess satisfaction and gather feedback.
• Develop and maintain strong, trusted relationships with customers to foster loyalty and long-term partnerships.
• Analyze customer data to track success metrics and identify opportunities for improvement.
• Contribute to internal best practices and share insights with the Customer Success team.
• Provide training and support to customers on Autodesk products and features.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in customer success, account management, or a related area.
• Strong business acumen and ability to understand customer needs.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Proficiency in using customer relationship management tools and data analysis.
• Familiarity with Autodesk solutions is a plus.
• Proactive mindset with a passion for helping customers succeed.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• Flexible working hours and a remote work option.
• Engaging company culture with regular team-building activities.
• Access to the latest Autodesk technology and resources.
• Work in a diverse and inclusive environment.