About the Role

Motive is seeking a dynamic Director of Account Management in Canada to lead our growing sales organization. This pivotal role focuses on managing, retaining, and expanding relationships with our diverse customer base across the region.

Responsibilities

• Lead and mentor a team of Account Managers and Customer Success Managers to achieve sales targets and enhance customer satisfaction.
• Develop and implement strategic account management plans to drive revenue growth and customer retention.
• Identify and capitalize on expansion opportunities within existing accounts to maximize customer value.
• Collaborate with cross-functional teams, including marketing, product, and operations, to ensure a seamless customer experience.
• Analyze account performance metrics and create actionable insights to improve service delivery and customer engagement.
• Foster strong relationships with key stakeholders at all levels within client organizations to ensure alignment and satisfaction.
• Stay abreast of industry trends and competitor developments to effectively position Motive’s offerings.

Requirements

• Proven experience in account management, sales, or customer success, preferably in a technology or SaaS environment.
• Strong leadership skills with a track record of successfully managing and developing high-performing teams.
• Excellent communication and interpersonal skills, with an ability to build rapport and influence stakeholders.
• Data-driven mindset with the ability to analyze metrics and use insights to inform decision-making.
• Ability to work collaboratively in a fast-paced environment and manage multiple priorities effectively.
• Bachelor's degree in business, marketing, or a related field. An MBA is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package including health, dental, and retirement plans.
• Flexible work arrangements to support a healthy work-life balance.
• Opportunities for professional development and career advancement within a growing organization.
• A vibrant and inclusive company culture that values innovation and teamwork.