Responsibilities

• Provide exceptional customer support for a leading music streaming platform through email and messaging systems.
• Assist users with account management, subscription inquiries, and troubleshooting issues.
• Respond promptly to customer queries, ensuring clarity and satisfaction.
• Maintain a positive and professional attitude while interacting with customers.
• Document customer interactions and feedback to help improve service quality.
• Collaborate with team members to enhance the overall customer experience.
• Stay updated on new features and services offered by the music streaming platform.
• Contribute to a friendly and engaging team environment.

Requirements

• Fluency in both Italian and English is required.
• Proven experience in customer service or support roles, preferably in a tech or entertainment sector.
• Strong written communication skills and the ability to convey information clearly.
• Detail-oriented with excellent problem-solving abilities.
• Ability to work independently and manage time effectively in a remote setting.
• Familiarity with digital music platforms and services is a plus.
• Adaptability to learn new systems and processes quickly.
• Customer-oriented mindset and a passion for music.

Benefits

• Work remotely from the comfort of your home in Bulgaria.
• Flexible working hours to maintain a healthy work-life balance.
• Competitive salary and performance-based incentives.
• Opportunity to work with a diverse international team.
• Access to ongoing training and professional development programs.
• Engaging work culture focused on teamwork and collaboration.
• Potential for career advancement within a leading global company.