Responsibilities

• Provide timely, accurate, and responsive information and service to policyholders and agents within the Personal Lines division.
• Independently resolve policy-related issues and escalate complex matters as necessary.
• Identify and analyze customer policy needs to ensure high levels of customer satisfaction.
• Assist in the growth and retention of business by addressing customer inquiries and concerns effectively.
• Maintain comprehensive knowledge of products, plans, and programs to provide accurate information.
• Participate in ongoing training and development to enhance customer service skills.
• Ensure compliance with company policies and procedures while handling customer interactions.

Requirements

• Fluency in both English and Spanish is required.
• A valid customer service license is preferred; candidates must be willing to obtain one if not already licensed.
• Excellent communication and problem-solving skills.
• Ability to work independently as well as part of a team.
• Prior experience in customer service or a related field is an advantage.
• Reliable internet connection and a quiet workspace for remote work.
• Must be available for full-time paid training, Monday to Friday, from 9:00 AM to 5:30 PM EST.

Benefits

• Competitive salary with opportunities for growth and advancement.
• Comprehensive training program to ensure your success in the role.
• Flexible work hours after training completion.
• Health, dental, and vision insurance options.
• Paid time off and holiday pay.
• Retirement savings plan with company match.
• Supportive work environment that values diversity and inclusion.