Responsibilities

• Provide timely and accurate information to policyholders and agents regarding personal lines products, plans, and programs.
• Independently resolve customer inquiries and issues related to policies while determining when to escalate more complex matters.
• Conduct thorough needs analysis to identify and address customer policy requirements, ensuring high levels of satisfaction.
• Participate actively in training sessions to enhance knowledge and skills necessary for effective customer service.
• Adhere to scheduled shifts and maintain reliable attendance during training and beyond.
• Assist in the retention and growth of business through exceptional customer support and service.
• Work collaboratively with team members to share knowledge and improve overall service delivery.

Requirements

• Must hold a valid insurance license.
• Strong communication skills, both verbal and written, with the ability to empathize and build rapport with customers.
• Proven problem-solving skills and the ability to work independently while managing multiple tasks.
• Familiarity with customer service software and systems is a plus.
• Dependable wired internet connection required for remote work.
• Flexibility to work shifts that may include evenings and weekends as part of the rotation.
• Prior experience in customer service or a related field preferred.

Benefits

• Comprehensive paid training program to ensure your success in the role.
• Work from the comfort of your home with all necessary equipment provided.
• Competitive salary with opportunities for performance-based bonuses.
• Health, dental, and vision insurance plans available.
• Retirement savings plan with company matching.
• Paid time off and holiday pay to support work-life balance.
• Opportunities for career advancement within the company.